Refund Policy

1. Who processes refunds

Payments and refunds for FitBalkanMate are processed entirely by Google Play (for Android) and the Apple App Store (for iOS) according to their own policies. The app developer has no access to your payment details and does not process refunds directly.

2. Refunds via Google Play (Android)

Within 48 hours of purchase:

1. Open play.google.com/store/account/orders or the Google Play app → Profile → Payments & subscriptions → Budget & order history.
2. Find the FitBalkanMate purchase and select "Request a refund".
3. Choose a reason and confirm. You usually get an answer within 1 business day (up to 4 business days).

After 48 hours:

• Contact Google Play support via their website or app — they review each request individually.
• They may ask for order information (order number GPA.XXXX-XXXX-XXXX).

Timelines: Google Play usually reviews requests within 48 hours, and approved amounts are returned to the original payment method within a few days to a week.

3. Refunds via the Apple App Store (iOS)

1. Open reportaproblem.apple.com and sign in with your Apple ID.
2. Find the FitBalkanMate purchase and tap "Report a Problem".
3. Choose the appropriate reason (e.g., "I purchased by accident", "Does not work as expected") and submit the request.

Apple timelines vary by case and payment method — usually from several days to several weeks. The decision is made solely by Apple.

4. Free trial and billing

• The Premium plan includes a 7-day free trial.
• If you cancel the trial at least 24 hours before it expires, you will not be charged at all.
• If you forget to cancel, charging happens automatically by the store. In that case you can request a goodwill refund through the procedure above — stores often honor such requests on first occurrence.

5. How to cancel your subscription (to avoid future charges)

After cancellation you keep access to Premium features until the end of the already paid period.

6. Subscription status after a refund

When the store approves a refund, your subscription is deactivated automatically (the information reaches us through RevenueCat). If you notice a discrepancy — e.g., Premium features are still locked or vice versa — restart the app; if the problem persists, write to us.

7. EU consumer rights

Nothing in this policy limits your statutory rights as a consumer in the European Union, including the right under Art. 3 of Directive 2011/83/EU on consumer rights (14-day withdrawal right for digital content, under the conditions of the law) and the right to lodge a complaint with the Commission for Consumer Protection.